For the Desktop Version, You can change the language by clicking on the option on the upper right-hand side of the main menu. For the Mobile Version, You can change the language by going down to the footer section, clicking on the option and you will see a list of available languages.
How can I change the currency?
For the Desktop Version, You can change the currency by clicking on the option on the upper right-hand side of the main menu. For the Mobile Version, You can change the currency by going down to the footer section, clicking on the option and you will see a list of available currencies.
Your Dashboard is your personal information hub. As a guest, you can change your settings, check your booking history, update your wish-list, leave reviews and respond to messages from hosts.
How can I update my account details?
You can update your account details by logging into your account.
I forgot my password, what should I do?
Go to our website, click Login on the upper right-hand side of the menu and click on Forgot Password?. Enter the email address associated with your account on the website and our system will email you a password reset link.
How can I delete my account?
You can delete your account by contact us by email. Our team will deactivate your account on your behalf.
You can make a booking directly online with our website.
Can I make a booking over the phone?
Unfortunately, we do not accept bookings over the phone. Bookings are made directly online with our website.
How can I make a booking for a large group?
Booking requests are made directly online with our website or by email. If you encounter a limitation during checkout that stops you from ordering the quantity you would like, please contact us by email.
I’ve booked but haven’t received my confirmation email - what can I do?
Most of our bookings are confirmed instantly when you purchase. To confirm your order, we send a confirmation to the email address you provided. Sometimes the confirmation email also goes into your spam folder. If you haven’t received your confirmation 24 hours after ordering, please contact us and our customer care representatives will get in touch with you as soon as possible.
I can’t seem to finish my order. What’s happening?
Usually this is because your web browser needs to be updated. In case you have any further problems, please contact us by email.
Can I amend / change my booking?
We understand that plans can change. For most of our activities, tours and ferry service, it is possible to make changes to your booking. Please check your order confirmation and contact the service provider directly for any changes that are needed.
You can pay securely using your credit card, debit card, Paypal, direct transfer and Revolut via our website or email. You can also view all the options during the checkout process.
Can I pay by cash?
For most of our activities, tours and ferry services, it is possible to pay partially by cash. Most of them require a initial deposit.
In which currency can I pay?
Please check on the top right of our website or at the footer, and select your preferred currency. We don't charge any additional fees, but your bank provider may charge an exchange fee. Prices are automatically updated based on the exchange rate of the prior trading day.
Is my payment details secure?
Yes. All Pre-payment authorizations and payments made on our website are extremely safe and secure. Payments are handled by one of the world’s most trusted payment processors.
My payment authentication is repeatedly rejected?
Usually, this is because of incorrect 3-D Secure answers. 3-D Secure is a method for your credit or debit card company to authenticate online purchases and prevent fraud. We have no control over this process, so if you encounter a problem, please contact your card issuer.
I need an invoice for my order, how do I obtain this?
Please contact us by email with your order number, name and email address, so we can issue an invoice.
We understand that plans can change. For most of our activities, tours and ferry service, it is possible to make changes to your booking. Please check your order confirmation and contact the service provider directly for any changes that are needed.
How do I cancel my booking?
You can cancel your booking by contact us by email. Each activity, tour or ferry service has it's own Cancellation Policy listed on the FAQs section of the page.
How do I get a refund?
Refunds are processed to the payment method you chose during checkout.
How long will it take to receive my refund?
Refunds are processes within 2 days once approved. The processing time for a refund may take up to 10 days to reach your account depending on your card issuer or bank. If you experience any delays in receiving the refund, please contact your card issuer or bank before contacting us.
What is the cancellation policy?
Each activity, tour or ferry service has it's own Cancellation Policy listed on the FAQs section of the page.
Many activities, tours & ferry services are weather-dependent. If your booking needs to be cancelled or rescheduled, you will be notified by email or phone of these changes at least 24 hours before their scheduled to start. If a reschedule is not possible, you will be entitled to a full refund.
What if I am running late for my activity, tour or ferry?
If you are running late, you are strongly advised to contact the service provider and let them know how late you will be. Even though some service provider may be flexible, we always advise our customers to reach the meeting point in advance.
How can I contact the service provider?
You can contact the service provider by email or phone. The service provider's contact details are listed on the confirmation email that was sent to you.
Where’s the meeting point?
You can find this information on the confirmation email.
What should I bring?
You can find this information on the product page.
Should I be there in advance?
Yes. Generally speaking, you should always plan to arrive 15 minutes in advance of the start time.
Do I need to print the booking confirmation?
No. A digital version of the confirmation on your mobile phone is sufficient.
