Frequently Asked Questions (FAQs)

Visit Blue Lagoon Malta - Current Updates

New Visitor Booking System to Protect Blue Lagoon’s Environment

Starting Thursday 1st May, a new online visitor booking system will regulate the number of visitors at the Comino’s Blue Lagoon, to protect and preserve the delicate ecosystems of this popular Natura 2000 site.

As announced earlier this year, the Malta Tourism Authority, in collaboration with the Tourism Ministry and other entities and authorities, is launching this system as part of a multi-pronged drive to augment sustainability and enhance visitor experience at the Blue Lagoon.

“Book, Protect, Enjoy” is the basis of the new system, whereby individuals or groups arriving by private or commercial vessels wishing to set foot at the Blue Lagoon, will need to pre-book their slot. Visitors can book one of the three available daily time slots (08:00 – 13:00, 13:30 – 17:30, and 18:00 – 22:00). Using basic details and an email address, the booking system will instantly generate a unique QR code, to be presented to officials at the site’s coastal and land access points. Visitors will be provided with a unique wristband, allowing access for the duration of the time slot.

  • Booking site: http://www.blcomino.com/
  • Three time slots: 08:00–13:00, 13:30–17:30, 18:00–22:00
  • Booking generates a QR code
  • Wristbands issued at entry points
  • Unauthorised access may be subject to a fine

Website Settings

How can I change the language?
For the Desktop Version, You can change the language by clicking on the option on the upper right-hand side of the main menu. For the Mobile Version, You can change the language by going down to the footer section and clicking on the option for a list of available languages.
How can I change the currency?
For the Desktop Version, You can change the currency by clicking on the option on the upper right-hand side of the main menu. For the Mobile Version, You can change the currency by going down to the footer section and clicking on the option for a list of available currencies.

My Account

What is the Dashboard?
Your Dashboard is your personal information hub. As a user, you can change your settings, check your booking history, update your wish-list, leave reviews and respond to messages from hosts.
How can I update my account details?
You can update your account details by logging into your account.
I forgot my password, what should I do?
Go to our website, click Login on the upper right-hand side of the menu and click on Forgot Password?. Enter the email address associated with your account on the website and our system will email you a password reset link.
How can I delete my account?
You can delete your account by sending us an email. Our team will delete your account on your behalf.

Booking

How do I make a booking?
You can make a booking directly online with our website.
Can I make a booking over the phone?
Unfortunately, we do not accept bookings over the phone. Bookings are made directly online with our website.
How can I make a booking for a large group?
Booking requests are made directly online with our website or by email. If you encounter a limitation during checkout that stops you from ordering the quantity you would like, please contact us by email.
I’ve booked but haven’t received my confirmation email - what can I do?
Most of our bookings are confirmed instantly. To confirm your order, we send a confirmation to the email address you provided. Sometimes the confirmation email also goes into your spam folder. If you haven’t received your confirmation after ordering, please contact us and our customer care representatives will get in touch with you as soon as possible.
I can’t seem to finish my order. What’s happening?
Usually this is because your internet connection is unstable or your web browser needs to be updated. In case you have any further problems, please contact us by email.
Can I amend / change my booking?
We understand that plans can change. For most of our activities, tours, ferries and boat rental services, it is possible to make changes to your booking. Please check your order confirmation email and contact the service provider directly for any changes that are needed.

Payment

How can I pay for my booking?
You can pay securely using your credit card, debit card, Paypal, direct bank transfer or Revolut. You can also view all the options during the checkout process.
Can I pay by cash?
For most of our activities, tours, ferries and boat rental services, it is possible to pay partially by cash. Most of them require a initial deposit.
In which currency can I pay?
Please check on the top right of our website or at the footer, and select your preferred currency. We don't charge any additional fees, but your bank provider may charge an exchange fee. Prices are automatically updated based on the exchange rate of the prior trading day.
Is my payment details secure?
Yes. All Pre-payment authorizations and payments made on our website are extremely safe and secure. Payments are handled by one of the world’s most trusted payment processors.
My payment authentication is repeatedly rejected?
Usually, this is because of incorrect 3-D Secure answers. 3-D Secure is a method for your credit or debit card company to authenticate online purchases and prevent fraud. We have no control over this process, so if you encounter a problem, please contact your card issuer.

Changes and Cancellations

Can I amend / change my booking?
We understand that plans can change. For most of our activities, tours, ferries and boat rental services, it is possible to make changes to your booking. Please check your order confirmation and contact the service provider directly for any changes that are needed.
How do I cancel my booking?
You can cancel your booking by contacting us by email.
How do I get a refund?
Refunds are issued to the original payment method used at checkout and are subject to our cancellation policy
How long will it take to receive my refund?
Refunds are processes within 2 days once approved. The processing time for a refund may take up to 10 days to reach your account depending on your card issuer or bank. If you experience any delays in receiving the refund, please contact your card issuer or bank before contacting us.
What is the cancellation policy?
For a full refund, cancel up to 7 days before the activity / tour start time, or within 24 hours of booking as long as the booking is made more than 48 hours before the start time.

On the day of the activity / tour

What happens in case of bad weather?
All activities, tours, ferries and boat rental services are weather-dependent. If your booking needs to be cancelled or rescheduled, you will be notified by email or phone of these changes at least 24 hours before their scheduled to start. If a reschedule is not possible, you will be entitled to a full refund.
What if I am running late?
If you are running late, you are strongly advised to contact the service provider and let them know how late you will be. Even though some service provider may be flexible, we always advise our customers to reach the meeting point in advance.
How can I contact the service provider?
You can contact the service provider by email or phone. The service provider's contact details are listed on the confirmation email that was sent to you.
Where’s the meeting point?
You can find this information on the order confirmation email.
What should I bring?
You can find this information on the listing page.
Should I be there in advance?
Yes. Generally speaking, you should always plan to arrive 15 minutes in advance of the start time.
Do I need to print the booking confirmation?
No. A digital version of the confirmation on your mobile phone is sufficient.

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